FAQ - Vancouver Appliance Repair Service

Vancouver Appliance Repair Service
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Question and Answer (Q. & A.)

Vancouver, B.C. Certified Appliance Service Technician and Local Member of the Better Business Bureau®.

Vancouver Friendly Mobile Service Line: 604.551.3330

Q. Friendly service?
A. I offer quality service and a friendly atmosphere.
Q. History of experience in appliance repair?
A. Since 1993 we provided reliable mobile service in Vancouver, BC.
Q. Are you certified?
A. I have successfully completed:
- 1977 three years Introduction into Electromechanical Technician Certificate
- 1980  three years Graduate of Technician Diploma Fully Certified.
- 1995 Kwantlen University College Certification in Appliance Servicing.
 Q. What kind of business do you offer?
A. In Home Repairs Domestic Major Appliances.
Appliances-Major Service, Repairs, Replacement & Installation
Q. Do you have a Business License?
A. Yes I do, Business License # 12-146950
Q. What is your website, email and phone number?
A. Website: ApplianceVancouver.ca
Email: ApplianceVancouver@telus.net
Mobile line: 604.551.3330 - 604.JJ1.DDD0
Q. Do you offer a written Guarantee?
A. Yes, I provide you with a written Satisfaction Guarantee 
A 90-days repair guarantee for any labour and service call.
Q. Do your parts come with a full Manufacturer's Guarantee?
Yes, I have manufactures approved parts.
- 90-days guarantee for electrical parts.
- 365-days guarantee for some mechanical parts.
- 365-days guarantee for Garburator.
Q. Do you install new parts?
A. We only install new manufacture approved parts.
Q. Which payment methods do you accept?
A. I accept cheque or cash for payments.


September 10, 2017

Q. Hi there, My washing machine and refrigerator are in need of repair and I was wondering if I could arrange for them to be serviced.

Washing machine (Whirlpool Model # WFC7500VW1): The machine will run through its cycle normally however it doesn’t engage its fast spin in the wash, rinse, or spin cycles, and just tumbles instead. The result is the laundry finishing the cycle dripping wet and even a bit soapy at times, and I have to wring all the clothes out before they can go into the dryer. I first started noticing this problem about 4 months ago and it has been progressively getting worse. Now, every once in a while (say, 1 in every 10 loads) the washer works perfectly normal as though there is no problem whatsoever. In fact, there was about a two week period where this problem was not occurring at all. The washer seems to drain normally as there are never any pools of water in the tub and I have emptied the catch tray where loose change often ends up. FYI: The washer is on the bottom of a stacked washer and dryer, and they are in a confined space.

Refrigerator (Blomberg Model # BRFB0900): I believe the top hinge on the refrigerator door needs to be replaced. The door itself keeps popping open or not closing all the way. I have had to use packing tape to keep it closed. This has been occurring for the last week or so.

Please feel free to respond by email or phone.

1635 W 3rd Ave, Vancouver


A. a. Washing Machine: Filter pump problem.
b. Refrigeration: Upper Hinge Assembly Part Number 4350840100

July 12, 2017
From: mo.shish...@gmail.com
Subject: Request for Concept II Washer & Dryer Inspection & Repair
To: ApplianceVancouver@telus.net

Good morning, Andy;

Could you please schedule an on-site inspection & repair of GE Concept II washer & dryer in my downtown flat soonest ?
I have lately noticed a bit of burning smell during a washing cycle & excess water at the end of the normal washing cycle as well as an awful lot longer dryer cycle up to 280 minutes +plus & drops of watermarks from nowhere...  Should this stackable washer & dryer may turn out to be too old/ out-dated, I must then request you for a new purchase, installation & replacement soonest. (A few shops are currently promoting appliances as in "Boxing Week in July".)
Kindly forward me your best availability & service quote, so that I could arrange this onsite inspection & a quick remedy within the following few days.

Thank you in advance for your prompt attention to this service request.

Please enter & arrive at the back entrance (between Howe and Hornby) & you could by all means grab visitor parking spots, according to the Front Desk/ Security.

Kind regards,

June 23, 2017
From: rik.b...@ubc.ca
Bosch dishwasher not draining
To: ApplianceVancouver@telus.net

Q. Hi Andy, you did a great job repairing our fridge some years back! Now, our 2005 Bosch dishwasher isn't draining.  The filter's okay but we can't check the drain hose or pump because we don't have a torx screwdriver for the kick plate (and we don't know what we're doing). Could you come to investigate?
We live at #30. - 988 W. 16th Ave in Vancouver (corner of 16th & Oak St). We'll be available this (Fri) afternoon. You can phone us at 604-736-6...


Rik & Kathy B...

A. I replaced the glass from the drain pump on a dishwasher Bosch.

April 29, 2017
From: em.elle...@gmail.com
Subject: Fwd: Movie of fridge sound
To: ApplianceVancouver@telus.net
Cc: tpd...@gmail.com

Hello, I called on thursday asking about service for a Samsung fridge making lots of noise and mentioned I had a video of it, but that the noise had stopped on thursday. It has since started again. We are definitely interested in servicing. Are you available to come by on Tuesday May 2? we are on west 4th ave near blenheim. contact info at bottom. The video is attached below; Hopefully it will save you some time. At the end of it you can pause to see a still shot of the model number. (Link below). Our fridge started making a loud and long lasting fan sound late two weeks ago (about april 22). It continued for several hours and would only stop when we open the door - in the video, you can hear the fan spin down and stop from the vent at top rear inside of fridge.
FIRST, We moved items away from openings at back of fridge inside and pulled the fridge out and unplugged it to vacuum dust off the back. The noise continued after we plugged it in. 
SECOND, we levelled the fridge and the noise stopped for a full day, so we pushed it back into place. The next day it started again and again was noisy for hours. 
THIRD We pulled it out from the alcove again, thinking it might not be getting enough air circulation. This made no difference.

The noise was loud and continuous all night. 

FOURTH, (The next afternoon) I unplugged it because it was annoying and left it unplugged for 4 hours. I plugged it back in and left it slightly pulled out into the room so there is a bit more air circulation. I also turned ON the "power freeze" and "power cool" setting. It has been quiet for 24 hours now.

Thanks very much.

Michelle McE...
325. west 4 ave Vancouver

Pleas call to Andy's Appliance & Refrigeration at 604.551.3330

April 09, 2017
From: connect@mbc.bbb.org
Subject: Get Your New BBB Lead Now
To: appliancevancouver@telus.net Request a Quote

Brought to you by Better Business Bureau
Get Your New BBB Lead Now Andy's Appliance & Refrigeration Industry: Appliances-Major-Service & Repair

Q. I have a Kenmore Ultra Wash Dishwasher 665.13043K110 It is leaking, I believe through the bottom left corner of the door. The sanitize (heat cycle) has not been working for awhile either. The heat cycle stopped working after we had done a DYI fix on another part. I'd like the leak fixed, and if the sanitize cycle can also be fixed that would be great."
A. "It is leaking" - Please Check that the dishwasher is level and seal.
"The sanitize (heat cycle) has not been working..." - When an error code or LED light is blinking, your dishwasher is telling you a specific fault and display on the door panel.
This unit could be more problems, but I have to come and to do Troubleshooting. You can call to Andy's Appliance & Refrigeration 604.551.3330 or check my Appliances informations at: Appliances Info.

April 7, 2017
From: jaypu...@hotmail.com
Subject: Washing Machine - Jay Pud... & Susan Bruck... 60.-988 Richards Street Condo
To: ApplianceVancouver@telus.net
Cc: susan@susanbruckner.com
Re. Washing Machine @ 988 Richards 

Hi Andy, 
You might remember my wife and I from working on our Jenn-Air Oven at 1231 West 7th Avenue.
Our tenant, Ross Fleming, had you come in just about a week ago and we understand we need to replace our washing machine. We would buy the washing machine only and keep the old dryer, but not buy a new Bosch, as you indicated to Ross...BUT it appears to attach to the dryer.   Washer plugs into dryer and appears proprietary, not a standard three pronged plug that could go to a wall outlet.  FYI - model is the Bosch Axxis WFL 2060. 

***Please offer some advice if you could thanks:
Are we able to buy another brand and still plug into the existing Bosch Dryer?  If NO, do you recommend purchasing:
A) Separate, but stack-able washer & dryer?  *we hear better, but a little more expensive ($1600-2000 for washer and dryer). 
B) Washer Dryer Combo Unit?  *appears a little more affordable.
We did contact your referrals (Coast & Handy) and looked around a bit ourselves.  If you have any opinions on these sets also very helpful thank you:
One found a Samsung stack-able set in stock (WW22K6800AW & DV22K6800EW - attached) & a Blomberg stack-able set (WM77120 & DV17542 - attached). 

Thank you so much in advance for any time you take here!

Jay & Susan

Pleas call to Andy's Appliance & Refrigeration at 604.551.3330



February 19, 2017

Q. I live in an apartment in Burnaby (rental) and have a washer/dryer unit that is not working properly. The dryer is not heating up and takes forever to dry. I moved in August 2009 and the unit was brand new, so it is about 7-8 years old. In addition, the washer seems to have gotten very loud. I would like someone to come and fix it, if they can. What would be the estimate for someone to come out and look at this for me and give me an estimate on the cost to repair. I work during the days, but can make arrangements for Tuesday, Wednesday or Thursday.

Tara Bjorn...
A. I will be honest with You. This unit it is not worth to repair, bat this Brand Name and Model Number of this Washer and Drayer is the best major household appliance.
Frigidaire Top Load Washer and Dryer Combo Model GCET1031FS2 SERIAL # XE90901497.

March 17, 2017
From: vmarko...@urbansystems.ca
Subject: Blomberg Fridge Repair
To: appliancevancouver@telus.net

Q. Hi there.
I will need your tecnician's assistance with repair of our Blomberg fridge and freezer model BRFB1050FFBI.
The problems include bottom freezer door not closing properly, difficulties with operating temperature setup and the motor being too noisy.
Our condo address is unit 80. at 999 Seymour St., Vancouver located in Yaletown and is currently occupied by our tenants whom I have cc'ed in this email.
I am currently out of country, but my wife Zorica is in Vancouver and she will be reaponsible for payment of your services. She can be reached at 604-724-19... I have also cc'ed her with this email.
I would appreciate if you can simply respond to this email to confirm your interest, contact and availability, and I will arrange with our tenant to get in touch with you to schedule mutually workable service time.

Best regards,

A. The Blomberg freezer has drain problem and ice is build-up inside on bottom freezer.

March 16, 2017
From: mrs.m...@gmail.com Subject: Thank you
To: ApplianceVancouver@telus.net

Hello Andy and Anya,
Thank you again for the work you did on my washer last week as well as recommending Jan for the work that was needed on my dryer venting. I appreciate your quick attention, your honest, professional service and the follow-up visit and call. I’ve sent review to BBB, HomeStars and Yelp - all with rave reviews.  Here’s what I sent to them. Please feel free to post this on your website if you wish.

With much appreciation.
March 16, 2017 Andrea M.
West Side, Vancouver, BC

MAYTAG Neptune Washing Machine Front Load Model # MAH6700AWW Serial No. 1552272GT

Clothes Washing Machine did not drain and spin. Cleaned up the pump. The pump is located on the back left side close to the motor you can see picture.
To pull Unit I did use Air Dolly Model : 10-480 SKU# : 1000732112
Dual Air Glider Your Homedepot.ca Order Has Been Shipped


Thank you for shopping at homedepot.ca. We are pleased to inform you that the items listed below have been shipped.

February 28, 2017
From: ...nkler@gmail.com
Subject: Fwd: Winkler / oven-stove range
To: ApplianceVancouver@telus.net
Cc: colin.to...@gmail.com

Q. Hello Andy,
It was nice talking to you today. Attached please find pictures of the Admiral range where the baking element no longer works. My husband Colin can meet you in the afternoon on Wednesday March 1st at 2 p.m. to diagnose the problem. Would you be able to meet him at that day and time?
Address: Unit 102- 1040 West 8th Ave Vancouver, BC
Contact: Colin Tough (604) 283-42.. 

thank you,
Natalie Wink...

From: ...nkler@gmail.com

Hello Andy,
I just left you a message confirming our appointment tomorrow (March 1st) to look at a stove at 2 p.m. at 1040 West 8th Ave (Broadway and Oak) unit 102. Colin will be there to meet you - (604) 283-42... 

Thank you,
Natalie W.

Admiral Stove
A. Admiral Stove Model number E3QA83 Serial number 7BD13799 - The best major home appliance.
Checked up wires - Tighted and put electric tape.

March 14, 2017
From: malcolmdacu...@shaw.ca
Subject: Our washing machine
Q. Hi Andy,
Hope all is well.I need your help to determine if our washing machine has reached its life span.
I took some videos of our washing machine during spin cycle to show where the water is coming from ,but they are too large to send via email. I wondering if its worth fixing or getting another washing machine. If you can spare some time today or this week i can show you the videos I took.

Thank you,
Malcolm & Edyta  Unit 10. 2455 York AVE. Vancouver BC

A. This unit it is not worth to repair, bat this Brand Name and Model Number of this Washer and Drayer is the best major home appliance.
Frigidaire Front Load Washing Machine Model: FWT647GHS0 SERIAL: XC12513480

January 28, 2017
From: joemaruni..53@icloud.com
Subject: Fisher&paykel
To: appliancevancouver@telus.net

Q. From where I have leaking the water, under my Fisher & Paykel Refrigerator.
A. Water is leaking from The Icemaker and Water Dispenser Dual Inlet Valve.

January 25, 2017
From: suj...tony@gmail.com
Subject: blomberg dishwasher
To: ApplianceVancouver@telus.net

Q. Hi,
I have a Blomberg Dishwasher which is not working now. Can  you repair it?
The model # is DW 35140 .

Thank you

A. Yes we do repair.

January 18, 2017
From: vicsharr..@gmail.com
Subject: microwave
To: ApplianceVancouver@telus.net

Q. Hi,
I saw your ad online, you certainly have a great website, and come well recommended. Our microwave door will not open, the piece that pushes in, is no longer connecting to the piece that disengages the latch. It appears we will have to take the whole thing apart. Is this something you can do, and if so, what is the cost. The unfortunate thing is that I have a plate of ground beef in there that was being defrosted...... It is about 9 years old, so we don't want to spend a fortune on it. Model is a panasonic genius inverter.

Thank you for your prompt response.


A. Sorry we do not repair Microwaves, because we do not have access to every parts.

January 17, 2017
From: Sold@joetrav...a.com
Subject: Dishwasher Hinge
To: ApplianceVancouver@telus.net

Q. Andy
Hope all is well.
You have been to my house a few times over the years and last time was for a fridge that was not dispensing water, but we got that all fix with your suggestion.
I now have a dishwasher hinge broken on the dishwasher. Feels like the spring on the hinge is gone and the door is very heavy. Here is the info on our dishwasher. Please let me know if you can have a look next week and fix this issue. Our address is 474. Albert Street, Burnaby

Me cell is 604-657-1.22

A. I did replace a Connector Assembly on the left side and right, Part Number TJ4933DD3001B
L.G. Dishwasher Model # LDF7932ST Serial # 007KWEL00036

December 12, 2016
From: soozee...s@gmail.com
Subject: Dryer Repair needed!
To: appliancevancouver@telus.net

Q. Hi Andy,

Our clothes dryer has stopped working and I think it has something to do with the switch.
It is a GE model GTMX180ED0WW - would you be able to look at it for us and hopefully repair it?

We live in Vancouver
824. Fremlin Street
Vancouver BC 604-321-35.9

Thank you,
- -
Be Kind. It matters.

A. After our Troubleshooting we replaced Knob Timer not, Dryer Timer Assembly. Timer Knob White WW02L00247

December 15, 2016
BBB - review and more reviews

***** FIVE STARS !!! ***** Excellent service and some great advice for maintenance thrown in. I highly recommend this company for appliance repairs.

Sue C.

November 5, 2016
From: adrien.by..e@gmail.com
Subject: Range Hood Install
To: ApplianceVancouver@telus.net

Q. Hi,

Looking to have a new range hood installed at 307-2920 Ash St, Vancouver. Purchased brand new from Home Depot: https://www.homedepot.ca/en/home/p.24-inch-Deluxe-Under-Cabinet-Range-Hood-in-Stainless-Steel.1000756585.html
Old range hood is broken and need removal as well. What would be the price and timing for this job?


A. Yes, we do install this Type of Range Hoods, and we have access to buy Range Hoods and Parts. We do also Repair the Range Hoods.

November 23, 2016
From: nancy.l..@beatymuseum.ubc.ca
Subject: Appointment Monday morning Nov 28? Dishwasher, washer/dryer
To: ApplianceVancouver@telus.net
Cc: squishg...@hotmail.com

Q. Hello,

I have found a small leak in my Camco Dishwasher Concept II Model Number CRD2204X00WW Serial No. TT601566A which appears to have only happened when the dishwasher was running.  I saw the water leaking to the other side of the wall partition onto my carpet.  When I called the plumber, he thought that it was the appliance rather the water hose leading to it since it only leaked when it was running and wasn’t leaking constantly.
After that, I noticed a small leak under my Top Load Clothes Washing Machine Camco (GE) Concept II Model No. CCXR1060TAWW Ser. No. MT166645C, and only after it was running.

All the appliances are 17 years old now, but if it is possible to get more out of either one of them by repairing them, then I would prefer that to replacing them right now.  But if I did need to replace them, then I would be looking to get installation help.

I have a day off on Monday Nov 28th, and would like to know if you are able to come by that morning. I do need to leave my apartment by 4:30 pm.


A. We did not repair, because cost of repair it was too expensive.

October 29, 2016
From: lill..n_au@hotmail.com
Subject: stove element repair
Date: October 29, 2016 8:04:06 PM PDT (CA)
To: ApplianceVancouver@telus.net

Q. Hello Andy,

You did some repair work on my refrigerator a few years ago. I have a stove that is about 10 years old. My tenants says the stove element supports have fallen apart and won't stay together. I was wondering if it can be repaired with a replacement part or am I better off to buy a new stove? I can ask my tenant what brand it is if you think it can be fixed based on the photos. Thanks.

Kind regards,
Lillian Sal.....
(778) 707-6..2

A. It is not safety to repair surface element support.

October 28, 2016
From: ianrmaclach...@gmail.com
Subject: Dishwasher repair and oven/stove service
To: ApplianceVancouver@telus.net

Q. Morning Andy,

I would like to have my portable dishwasher repaired. It stopped mid-cycle earlier in the week. Turning the dial no longer activates any functions. I think over time this machine's cleaning has become worse and it has been been noisy for a long time. At certain parts of it's cycle it makes a noise like it has a small stone stuck in plastic pump blades (I kinda doubt this is what's causing the noise, it's just what it sounds like), and I think it happens when it's pumping out water. It also never pumps out all the water an leaves a bit of dirty water in and around the drainage grate at the bottom.

I also have a gas oven/stove that I would like serviced. Maytag MGR7662WS. It re-light's unreliably at higher baking temperatures (400F +), also If I'm baking bread and spray water in from a spray bottle at the end of the bake, if a stove burner is also lit, it turns the burner flame orange. I can't think why this would be, but intuitively it seems wrong.

Depending on how dead the dishwasher is, it might require a quote for my landlord to approve before repairing it, but I definitely want the oven serviced.

Please could you advise on availability and rates. I'm at 327. 3rd Ave West, cell number is 604 789 75..


We do charge for Troubleshooting $85 and for more information You can see at: Policies
A gas oven/stove - Sorry we do not repair, but You can call to: BC Hydro.

August 9, 2016
From: mike.tod...@gmail.com
Subject: Photos which explain the situation
Date: August 9, 2016 12:23:39 PM PDT (CA)
To: geo.......@hotmail.com, ApplianceVancouver@telus.net

Q. Hello again Andy,
The photos didn't forward to you, I didn't realize this earlier. To make this easier, each photo is labeled with the action. You will see this when you read the file name of the photo. I hope this helps. I've asked George if I can speak with you tomorrow at some point because I am running from meeting to meeting today and I cannot give you the proper amount of time to discuss this today. I hope that's okay.

Have a great day,

Initial setting on Washing Machine.
This is the level of water fill.

A. I made a appointment and after my diagnosis I replaced Water Level Switch.

July 25, 2016
From: v.bo.....@gmail.com
Subject: Noisy fridge freezer fan
Date: July 25, 2016 2:30:06 PM PDT (CA)
To: ApplianceVancouver@telus.net

Q. Hi Andy,

I live just around the corner from you, at Balsam and Cornwall, and I'm responsible for an ancient fridge that's in need of some TLC at 2040 Cornwall. It was built around 35 to 40 years ago by “CANADIAN APPLIANCE MANUFACTURING COMPANY LIMITED,” which later became CAMCO and was bought out by MABE, etc.
The problem is that the fan (Brevel Motors) at the back of the freezer is pretty well worn out (bronze bushings) and needs periodic coddling with WD40 to keep it quiet! Ideally the whole fridge would be replaced, but modern fridges don't fit under these cupboards (58.75 in). For several reasons, I'd rather not do a kitchen reno at this time.
In the hope that you can offer a cost-effective solution, I'm attaching a photo of the model info and one of the fan motor disassembled (rotor and aluminum blade assembly not shown). The hole in the sheet metal is 4 in in diameter, and the mounting holes for the screws that hold the two pieces of the motor together are (est.) 1.75 in centre-to-centre.

Do you happen to have access to a replacement fan motor, and if so, what would the cost be? Or, what alternative would you suggest?

Thanks so much!
Kind regards,
Volker Bo.....

Canada Appliance Manufacturing Company Limited

Mod. No YLF 1329T - 10 T8
SERIAL AS3 00732

Hz (CPS)60
OZ R 12
AMP 5.5
Watts 633

A. You should replace the Fan Motor G.E. Do not use WD40.

October 8, 2016
Q. Ceiling ventilator or Bathroom fan - VCDK005C, VCDK008C, VCDK009C or VCDK015C
From: man...@yellowcap.org
Subject: Carnes VCDK009C bathroom fan replacement
Date: October 8, 2016 10:04:40 AM PDT (CA)
To: ApplianceVancouver@telus.net

Hi there,
I have a Carnes VCDK009C bathroom fan with what appears to be a dead motor.
Would you happen to have access to a spare unit?


A. I did replace Motor.
To avoid motor bearing damage and noisy, please clean every 2 months cover fan (grill). Another cause of noise is pressure - usually caused by dirt in the grill (cover fan), but also by parts (like the fan blades) so they won't spin too fast and cause damage.

1. Wine Cooler:
From: emilypip..@shaw.ca
Subject: Wine Fridge Repair - KitchenAid model KUWA244PBS00 Date: September 28, 2016 2:05:48 PM PDT (CA)
To: ApplianceVancouver@telus.net

Q. Hello,
I am looking to get my wine fridge repaired and would like to arrange a time to do so. Currently nothing is working except for the light which turns on when the door is open; it sounds like the thermostat sensor may be broken. 

You can reach me by email or phone - 778-99.-345.. 

Emily Pi...

A. I did replace thermostat Kit WP4344659 which is located bottom on the front Grille.

Replace the Base Grille:
1. Open the wine cellar door.
2. Position the base grille so that the holes are aligned and replace the three screws.

Manufactured by Whirlpool.
Used in wine cooler. Parts included in this kit may differ in appearance, but functions same as original part.
This part works with the following brands: , Admiral, Amana, Caloric, Crosley, Estate, Glenwood, Hardwick, Inglis, Jenn-Air, Kenmore, KitchenAid, Maytag, Magic Chef, Roper,  and Whirlpool.

This part fixes the following symptoms:
1. Will Not Start.
2. Fridge too warm.

Apri 13, 2015
From: jacbri..@hotmail.com
Subject: stove hood fan rattling

Hi there,
While making dinner tonight my fan went from sounding normally to rattling. It still works but sounds awful.  I'm moving (selling) this Friday so ideally would have it fixed prior to that. Any chance you can take a look prior to that? I can be home Tuesday by about 2 PM, any time Wednesday or Thursday.

My cell phone is 604-719-85.. Any chance you would have an idea on pricing?  What is your hourly rate? I'm at 1537 Charles St in Vancouver (Charles at Woodland, 1.5 blocks from Commercial Drive between 1st and Venables).

Thank you,
Jacqui B.......

April 12, 2015
From: neilgbarclay@gmail.com
Subject: LG washer repair

Q. Hello,
We have an LG frontload washer that is leaking and we can seem to figure out where from. 

If you could take a look we would appreciate it. If you are available on Monday, my wife Krista (604-314-99..) could likely make time to let you in. Otherwise let me know what day would work for you.

Neil and Krista B......
26. East 16th Avenue
Vancouver BC V5T 2T4

A. Model No. WM2501HVA
120V - 60Hz - 10A
Fully automatic washing machine
Made in Korea
Replaced Washer Tub-to-Pump Hose with Bellows. Parts number 4738ER1002A.

Tub-to-Pump Hose with Bellows.

April 12, 2015
From: erin.da...@me.com
Subject: Object lodged in garbage disposal

Hi Andy and staff,
My in sink Waste King has stopped working (buzz but doesn't turn) Inspecting with a flashlight shows that a small nail or thumbtack is stuck or wedged. The broom handle trick doesn't work to move the plate. Any idea how much something like this would cost to repair?  And also do you do service in nanaimo St / kingsway area?
Thanks for your help,
Erin Da...
Sent from my iPhone

Hi sorry I didn't get a chance to call back.

My schedule is quite limited because of school, but are you available next week either Tuesday/Wednesday between 8 AM and 2PM or else Monday, Thursday, Friday from 4:30 onward?  Thank you so much.

Sent from my iPhone

April 7, 2015
From: zhuzhif...@hotmail.com
Subject: Whirlpool 27" combination washer and dryer repair

Q. Hi there,
I live in a condo in downtown Vancouver close to Stadium Station. My washer machine does not have hot water coming out. It is a Whirlpool 27" combination washer and dryer. It is inside of a closet and might be a little bit difficult to be moved out.

Please send me an email for a estimate rate for fixing it.


A. We use Air Dolly for move heavy appliances.

Air Dolly.

March 31, 2015
From: larry..bc@hotmail.com
Subject: Eaton Viking

I looked on line and found your website which I thought id contact you with the following.
I have an older model Eaton Viking portable dishwasher.
Its labeled as a self cleaning but the screens below look clogged. it also never really empties the water completely maybe two glass fulls always remain.  
And lately it hasn't been cleaning the top shelf glasses even on potscrubber mode.
No leaking issues.
Is there something I can do to fix the above issues or might it need an overhaul?
Is there anyway you can give me an estimate here?
What would it cost for an in home estimate?
Any info would be helpful.


March 21, 2015
Email - lindsay.w....@outlook.com
Subject: Dishwasher repair please

Are you available to repair our built-in dishwasher? We live near Granville Island by Fisherman’s Wharf in Vancouver.
It machine has stopped turning on completely. For a few weeks before that the dishes were not being cleaned thoroughly. The make is GE. The model is VSD3204G01BB.  Serial RD603632A.

Thanks very much.

Lindsay W.

A. I did replace Dishwasher Switch Interlook  Part Number WG04F01064.

March 20, 2015
Email - From: le....@gmail.com
Subject: General Electric microwave needs repairing

I have an over the range GE microwave-it just stopped working mid microwave one day (no lights etc). Tried flipping the fuze box off and on again etc. It's just dead. It's about 5.5 years old. Only thing I can find that could be a model number is : DE68 03357A. 

Please email me back or give me a call at 778-8..-93..
'Learn as if you were going to live forever. Live as if you were going to die tomorrow.'

- Mahatma G.....

A.General Electric Over the Range Microwave Oven.
We are very sorry but we do not service microwave.

Electrical Important Safety:
Product rating is 120V volts AC, 60Hz Hertz, 15A amps and 1.58kW kilowatts (is a unit of energy). This product must be connected to asupply circuit of the proper voltage and frequency. Wire size must conform to the requirements of the National Electrical Code or the prevailing local code for this kilowatt rating. The power supply cord and plug should be brought to a separate 15 to 20 ampere branch circuit single groundedoutlet.
The standard color coding for safety ground wires is Green or Green with Yellow Stripes. 
All safety grounds (both internal and external to the product) are correctly and securely connected. Ground leads are not to be used as current carrying conductors. 
- All electrical leads are properly dressed and secured away from sharp edges, high-temperature components, and moving parts.
- All uninsulated electrical terminals, connectors, heaters, etc. have adequate spacing from all metal parts and panels. All electric, connectors are correctly and securely connected).

The outlet box should be located in thecabinet above the microwave oven. The outlet boxand supply circuit should be installed by a qualifiedelectrician and conform to the National ElectricalCode or the prevailing local code.

Mounting Space:
The space between the cabinets must be 76.2 cm Centimeters 30″ Inch wide and free of obstructions.
- If the space between the cabinets is greater than 30″, a Filler Panel Kit may be used to fill in the gap between the microwave oven and the cabinets. Your Owner’s Manual contains the kit number for your model.
- This microwave oven is for installation overranges up to 91 cm Centimeters 36″ Inch wide.
- When installing the microwave oven beneathsmooth, flat cabinets, be careful to follow theinstructions on the top cabinet template for power cord clearance.

Some of my clients removed Over the Range Microwave Oven and they were installed range hood (most microwave hood fans do not move enough air to work well as a hood fan) the microwave you can buy for a couple hundred dollars).

March - 8, 2015
Email from - gw........@shaw.ca
Subject: Dishwasher repair

Q. Hello Andy,
I got your card from Alan Pl......... who recommends you highly.
The door latch on our Maytag Quiet Series 200 dishwasher has broken and I’m hoping that you would be able to fix it.
We are in the West End at 30. 1132 Haro Street 

Thank you
Gwen Ro....
Home - 604-681-7... cell – 604-418-2...

A. I replaced Latch Assembly White for Dishwasher Part Number W10130694.

Whirlpool Latch Assembly for Dishwasher.

March 01, 2015
Email - d..................@gmail.com
Subject: Simplicity Washer service

Q. To Whom It May Concern:
We are housesitting a home with a Simplicity washer and dryer combo. Unfortunately a guest managed to pull the handle off the washer and we are unable to open it.
I cannot tell you the model of washer but it is a match to the dryer. I've attached photos of them both and a close up of the dryer's model and serial numbers if that is of any help.
Please call me at 604-603-0... to arrange a service call.
Thank you in advance for your attention to this matter.

David D.... from 2405 West Brodway Vancouver

A. You can see pictures at Washer Front Load

February 28, 2015
From: stuart@o...strategy.com
Subject: Bathroom fan installation

Hello Andy, I found you through a google search.  I live on West Broadway between Granville and Broadway, in a condo apartment.  We have two bathroom fans that are old and essentially warn out.  We would like them replaced with larger CFM units.  I understand that you do this sort of work?  Let me know if you would have some time in the next week or two.

Thanks  Stuart

Stuart Wooldridge, B.Comm., MBA
Orca St......
Tel:  604-817-0... 


When the wind of change blows, some build walls, while others build windmills.

February 26, 2015
From: anthony.ana@weicker.ca
Subject: Looking for replacement dishwasher cutlery tray

I’m looking for a replacement cutlery tray for my LG dishwasher (model LDF7920ST). The part number is 5005DD1001A. I’ve found places that ship to the US, but am having trouble finding anyone that ships to Canada for a reasonable price. Do you carry these parts?  Are you able to ship to Ottawa? What would the price be? 

Silverware Basket Assembly with Handle or Cutlery Basket - this gray plastic basket comes with a three compartment flip top assembly and measures 19 inches by 4 inches by 10 1/2 inches.

Anthony W......

February 24, 2015
From: accounts@p.............com
Subject: washing machine repairs

Do you repair washing machines?
We have a figidaire gallery series ¾ hp that is leaking oil.
We are located in downtown Vancouver near dunsmuir and beatty.

Thank you


February 23, 2015
Email - From: keith.e...@gmail.com
Subject: Motor for WLC270-w-3

I am looking for motor part # 3204449 for a Westinghouse washer/dryer stacker unit model number WLC270-w-3.
Do you have one or know where I can obtain one please ???



Q. Westinghouse Washer Drive Motor.
Part #: 3204449
1/2 HP - 1725 / 1140 RPM - 115V - 8.6/7.1A
Thermally Protected

Westinghouse Washer/Dryer Combo Drive Motor
Westinghouse Washing Machine Drive Motor
Frigidaire Washer/Dryer Combo Drive Motor
Frigidaire Washing Machine Drive Motor
Gibson Washer/Dryer Combo Drive Motor
Gibson Washing Machine Drive Motor
Kelvinator Washing Machine Drive Motor
Kenmore Washer/Dryer Combo Drive Motor
Tappan Washing Machine Drive Motor
Universal Washing Machine Drive Moto

A. We're sorry. This Motor is no longer available through the original manufacturer.

February 18, 2015
Email - From: m......@gmail.com
Subject: Hello...

Q. I have an old washer (top load) and an old dryer (wall mount front load) (Dryer - Clothes Dryer Wall Bracket Small Size. Model No. PCKS443EB1WW) that I would like disconnected and loaded into my pickup truck.
I have a small stacker washer and dryer (currently in two pieces) that would need to be put together using the supplied bracket and installed.

Do you do this sort of work? If so, how much?

Job is in Yaletown. 

February 18, 2015
Email - From: vancouver.bbb@bbb-email.org
Subject: Lead From BBB
Date: February 18, 2015 9:05:43 PM PST (CA)
To: andysbeautysalon@telus.net
Reply-To: c_..........@hotmail.com

The Customer listed below is interested in doing business with you. Courtesy of your Better Business Bureau.
The following information is from someone who is interested in doing business with a BBB Accredited Business in your trade category. We encourage you to contact them immediately if the description of the service or product they need is something you can provide. As with any customer we know you will treat them with courtesy and respect. Thank you for being a BBB Accredited Business!

Sender IP address:

Note: Please, do not respond to this automated email, please respond to the customer directly.

Customer Information:
Name: Charmaine de los Reyes
Phone: 604-4..-6...
E-mail: c_..........@hotmail.com
Address: 78. east 22nd avenue
City: Vancouver
State: BC
Zip: V5V 1V6

Preferred Time to be Contacted:

Description of Product or Service Needed:
Q. We have a whirlpool dishwasher, quiet partner III, (gu2400xtpb7). We are not sure if the sensors and/or water inlet are working properly. The dishwasher will typically start and run normally but then get stuck during its cycle, often around 44 minutes remaining (on normal cycle) but also occasionally at other times as well. The time stops counting down at that point and the motor starts to make a loud buzzing type noise. When the door is opened the interior seems dry - almost as if there should be water in, but there is not. If we then cancel the entire cycle and try to start a new wash right away, it won't fill with water and will just make the same loud buzzing noise. However if you let it sit for a time, then it will usually start again normally. This problem does not happen every single time the dishwasher is run and is somewhat unpredictable.

Found the RAQ form: Found it on BBB Website

This request is for: a Home

The customer would like to receive: 
Note: Please, do not respond to this automated email, please respond to the customer directly.

February 14, 2015
Email - From: vincentdepaula@hotmail.com
Subject: Panasonic Microwave

We have a panasonic Microwave that just stopped working. When we press start, the light goes on but nothing else happens, and it shuts down after 2 seconds…

We were wondering if we could bring it over to be checked up and hopefully repaired?

V...... DE P....

(604) 3.. 5... 
www.v..............com - vincent@v..............com

February 2, 2015
Email - From: r..@progressive-air.ca
Subject: Maytag Dryer Problem

Q. I am in need of some repair on a "stacker" dryer in my apartment downtown. 
The issue with the dryer is a very loud rumbling noise during the operation. I opened the unit to see if it was a belt or the drum support roller but both these items seem to be working fine. the noise is coming from the motor area but I am uncertain as to what part is not working.

I took some video of the starting of the dryer where you can hear and see what I am talking about.
The dryer is a Maytag LSE7806ADE

#16.. - 183 Keefer Place
Let me know if you would like to see the video of the problem.
I realize it is hard to provide an estimate on this before seeing the actual unit but if you can "ball park" it would be helpful.
The person currently in the residence is fairly old and can only have this repair / investigation completed in the afternoons.
Please let me know if you need additional information

You can email me or call my cel 604-3..-6...


January 21, 2015
Email - From: m.......@hotmail.com
Subject: Bathroom fan

I have a nutone 671cb bathroom fan which no longer 'sucks' enough air(pics attached) . I am looking to upgrade the motor only as i do not wish to recut a new hole in the ceiling .  i see on your site that you have recently installed a replacement for a simililar model fan (http://www.appliancevancouver.ca/news/bathroom-fans-humidity-fans-exhaust-fans-ceiling-fans-and-etc). Would you be able to tell me where you purchased the fan ?? I have checked home depot so far and they do not have the model replacement that i require .

Hope you can help, thanks for your time.


The Bathroom Fan NuTone Model Number 672CB is good for you model, feet in your Housing kit in side ceiling.

Bathroom Fan NuTone Model Number 671CB
For use wwith Model 671/672CA
115/120V - 60 Hz - 0.5 Amps
90 CFM 2.5 Sones

Bathroom Fan NuTone. Bathroom Fan - blower wheel.

January 20, 2015
Email - From: yap.j....@gmail.com
Subject: Garburator cleaning and repair

Hi there,
I require assistance with my garburator/waste disposal unit. It is quite corroded and may require clean up and it recently makes a deep humming sound that it normally did not make. I did check for stuff that maybe stuck in it but found nothing. I am interested in your services.

Erika Y..

January 11, 2015
Email - From: eo1...@telus.net
Subject: repair service request

I just moved in a new condo, and the refrigerator dose not seem to be working in the refrigerator portion.  The freezer portion seems OK.  It is GE Model Profile with Brita PDS18SBMRBS.  Could you please take a look at it as soon as possible?  My name is Eiichiro Ochiai, email address is eo1...@telus.net, phone number (home) 604-8..-1..., (cellular) 778-7..-5..., and the address is 20.-22.. Pine Street, Vancouver.  I would appreciate a prompt answer.

Eiichiro O....

December 22, 2014
Email - From: f......@shaw.ca
Subject: stackable Maytag Dryer - Fanoula

My dryer has had several parts detach. The brown plastic casing next to the lint collection came apart and is missing a screw (see pics).  Also, there is a wire around the back area of the dryer that has popped out (see pic).
Do you also repair dripping under the bathroom sink? The faucet was changed several months ago and now there is leaking underneath, only when the taps are on.  There was no leaking prior to the faucet change.
Can you please tell me if you carry the parts and are able to repair this and what the service would cost?

My location is in Vancouver's west side.
You can see - STACKED CLOTHES WASHERS and DRYER Model Number LSE7806ADE

MAYTAG Dryer wire from broken Moisture Sensor. Broken Moisture Sensor, electric wire and screw.

December 15, 2014
Email - From: Helen.B......@Translink.ca
Subject: Peerless Gas Range

Q. We have an older Peerless Premier gas range and I am trying to find someone who services these.  The burners work fine but the oven doesn’t.  There is no sound of gas when it is turned on but, I have never owned a gas stove before so not sure what the issue is or if we are doing something wrong.
Can you tell me if you service this brand or know anyone who does?
It is a 24” stainless so am even having trouble finding a replacement if it can’t be fixed.


Helen B......

November 17, 2014
Email - From: b......@yahoo.com
Subject: Booking an appointment for washer repair

I have a Whirlpool Duet washer (purchased in Feb 2012) that is displaying an F1-E1 code. It is full of water & clothes, so I'm wondering if you can call or text me asap to let me know if this is something you are experienced in. Also, please provide a quote for the service call and your best guess as to the type of repair that is required. What is your availability?

Thank you in advance.

Mobile: 778-9..-5...

Q. Whirlpool  or MAYTAG Automatic Front Load Washer F1 E1 error fault code.
MAYTAG Model Number MHWE201YW00 SERIAL # HL12660305 TYPE 832-A and MOD.# YMHWE201YW00 SERIAL # HL24031081 TYPE 832-A
F1 usually indicates a control board.
F1E1 Error - Pump Driver/Main Relays/EEPROM Error
A communication error between the Central Control Unit (CCU) and the EEPROM on board the CCU occurred.
There are multiple things that can cause this error code.

You can try unplug washer or disconnect power by fuses or circuit breakers (grey box usually mounted on a wall inside a residence) the washer machine for 15 seconds if does not help, try again for 12 hours and then starting the washer up again, if does not work you require technician.

Control Module Whirlpool Electronic Control Part Number:
W10306715 - Works with the following models: Maytag NFW7300WW00, Whirlpool WFW9050XW00
Control Module Whirlpool Electronic Control Part Number: 
W10422751 - Works with the following models: Whirlpool YWFW9050XW00

Genuine Whirlpool part. Whirlpool brands include Whirlpool, Maytag, KitchenAid, Jenn-Air, Amana, Magic Chef, Admiral, Norge, Roper, and others. 
Whirlpool also makes various appliance  Kenmore for Sears.

November 17, 2014
Email - From: wzimmerman@s.............com
Subject: Microwave Repair

Could you please give me a price quote for a microwave repair? The door won’t shut properly so you have try several times in order for it to start.

Thank you,

Willa Z.......

Administrative Assistant

LITIGATION COUNSEL / law corporations
1... – 808 Nelson Street
Vancouver, BC V6Z 2H2

November 12, 2014
1. Email - From: b..............@shaw.ca
Sent: Wednesday, November 12, 2014 7:16 PM
To: Bill C.........
Reply To: appliancevancouver
Subject: Re: Repairs for GE refrigerator

Q. I have a GE bottom freezer refrigerator model PFS22SISBSS and the freezer and fridge both stopped cooling. The fans still run and the lights and temp controls work normally, however it simply doesn't cool anymore.
We would like to schedule a service call. Our address is 93 9088 Halston Court, Burnaby. Please let us know when you would be available.

Kind regards,
Bill Cunningham
Sent from my iPad
2. Email - On 13-Nov-14, at 8:57 AM, BILL C......... wrote:
Hi Andy,
I was the person who called you on the phone yesterday to book for Friday afternoon call in Burnaby. I will call you this morning to cancel as the fridge and freezer started working again overnight and everything is back to normal.
We will keep an eye on it and if it malfunctions again, we will call you for a service call.

3. Email - From: b..............@shaw.ca
Subject: Re: Repairs for GE refrigerator
Date: November 14, 2014 6:48:40 AM PST (CA)
To: appliancevancouver@telus.net

We spoke too soon... It is out again.  If you still have availability today (Friday), we'll take it.
I will call back later this morning.

Sent from my iPad

November 10, 2014
Email - From: p.........@yahoo.com
Subject: Leaking exhaust fan

Our exhaust fan in the master bedroom washroom is leaking.
Are you able to have a look?

Thank you!


Sent from Yahoo Mail for iPad

November 6, 2014
Email - From: vancouver.bbb@bbb-email.org
Subject: Lead From BBB
Date: November 6, 2014 12:36:43 PM PST (CA)
To:  appliancevancouver@telus.net
Reply-To: Terry@k...................com

The Customer listed below is interested in doing business with you. Courtesy of your Better Business Bureau. The following information is from someone who is interested in doing business with a BBB Accredited Business in your trade category. We encourage you to contact them immediately if the description of the service or product they need is something you can provide. As with any customer we know you will treat them with courtesy and respect. Thank you for being a BBB Accredited Business!
Sender IP address:

Note: Please, do not respond to this automated email, please respond to the customer directly.

Customer Information:
Name: Terry K.......
Phone: 604-3..-2...

E-mail: Terry@k...................com
City: Vancouver 
State: Bc
Zip: V6z2s6

Preferred Time to be Contacted:

Description of Product or Service Needed:
Q. I need to replace the pump (which i already have the proper part) for a stacked washer/dryer unit. It's a 20 year old whirlpool brand. Modle wx21000 

Found the RAQ form: Google Search Result

This request is for: a Home
The customer would like to receive: 

Note: Please, do not respond to this automated email, please respond to the customer directly. 

November 8, 2014
Email - From: g............@gmail.com
Subject: Fwd: Whirlpool washer pushbotton panel problem

Hello - I have a problem with a Whirlpool washer - see picture. 
There is a flimsy pushbutton panel where the user can choose different wash options.  The buttons tend to get stuck inside the hole and I cannot un-select the "pre-wash" option so the machine will not wash in any other mode.

Can you correct this?
Best regards,
604 7.. 9...

Whirlpool washer pushbotton panel problem.

November 10, 2014
Email - From: x......@hotmail.com
Subject: Appliances repair.

Hi there
My name is Alex, and I currently rent an apt out to some tenants in yaletown Vancouver. They recently sent me an email with the following issues and I was hoping to book a service repair with you.

"We did a dryer load the other day and our clothes smelled like burned rubber. We think there may be a gasket or a belt that is rubbing or broken. 

The clothes dryer is Camco Inc. Concept II automatic dryer 3 cycles. Model TCKS433ETOWW  Serial MS520314A"

The other item is very minor but I saw on your website that you also handled some fridge repairs. Do you know if the following is "simple" to fix? Fridge- The insulating cushioning around the fridge door has been damaged and repaired with sticky foam prior to us moving in. This doesn't make for the best seal around the door. The fridge is often too cold or not cold enough.

Its easier to reach me by email as I'm in a lot of meetings and am unable to get to my phone. But if you need to call, please call me at  604-5..-7...

September 10, 2014
Email - From: diana.p.....@gmail.com
Subject: Repair Inquiry: Washing Machine 

I have a stacked Whirlpool Twin Twin Washer/Dryer and the washing machine seems to be out of sync. I've tried two cycles now and at the end of the cycle during the spin the machine fills with water until the end of the cycle ... leaving a tub of water. 
Are you able to help me with this? I am hoping to have fixed ASAP, as I am out of town as of Friday - Monday. 
I can be reached at this email or by phone at 604.9...5....

Thank you for your help,

September 11, 2014
Email - From: s..........@gmail.com
Subject: Broken Hotpoint Washing Machine

We need a service technician to repair our Hotpoint washing machine - it suffered a serious failure and flooded our rented townhouse at 8... Wilderness Court in Burnaby.

The make & model number is as follows:
Hotpoint HTAP1000M

G.E., Moffat, Viking, Beaumark, Westinghouse, G.S.W. McClary, Kenmore, Hotpoint"

Please advise of availability.

Steve W...
Sent from my iPhone

October 2, 2014
Email - From: tting@r.....................com
Subject: Repair Inquiry

Good afternoon,
The fridge in our office stopped working earlier this week. We thought maybe it was just ice stuck in the vent, but we unplugged it, waited a few days before plugging it back in; however, it is still not working. It’s running as in we can hear the motor, but does not stay cold. I am inquiring upon the service charge to come on-site and look at what may be wrong with the refrigerator and possibly an estimate on the repair.

Thank you!
Warmest Regards,

Theresa T...
Administrative Assistant
Renaissance BIoScience Corp.
4.. – 2... Health Sciences Mall
Vancouver, BC V6T 1Z3

Ph. 604-8..-6...
Vancouver UBC
The University of British Columbia

October 6, 2014
Email - From:  sue@t..............ca
Subject: Danby Wine Cooler 

We have a four real old danby full size dual temp wine fridge that is not cooling.  We have unplugged it and replugged, but that hasn't helped.  Do you have someone that can drop by tomorrow (I'm off work tomorrow) to check it out. What are your fees for an assessment?

Steve S......
Sent from my iPad

October 22, 2014
Email - From: irene@p...........com
Subject: bosch dryer repair

we spoke on monday and you said wednesday would be the earliest.  do you have any time to come to downtown thursday or friday this week?

thank you

October 24, 2014
Email - From: j...........76@gmail.com
Subject: Help required with condensation issue

Hi Andy
We have an issue with excessive condensation in our apartment.  A key part of this is that our ensuite bathroom fan is inefficient/needs repair, and no doubt the duct needs cleaning
I am hoping you can help out by cleaning the ducts, as well as provide advice on a new bathroom exhaust fan, and install it
My number is 604 3.. 7..., and I live in Nth Vancouver (Lower Lonsdale)

Please reach out to me to arrange 

September 2, 2014
Email - From: jonathon.c.......@alum.utoronto.ca
Subject: Top Load Washer Repair

Hi there,
I am a tenant in a house that currently has an issue with the Speed Queen top load washer (stylemaster no. 4213338). The temperature buttons are stuck on warm (ie we cannot wash anything on cold or hot). As our landlord is stingy with this sort of repair he is would like estimates on what kind of cost it would entail for you to come in and "unstick" the buttons so we can wash on other temperature settings.

Whirlpool (USA), Kenmore (Sears), Admiral, KichenAid
Coldspot (for Sears), Belanger, Tappan, Findlay, RCA, Simplicity, Speed Queen"

I'm located at cambie and broadway, if that changes your ability to service.

Thanks for your time,

March 23, 2013
Email - Home repairs needed

I am the tenant of an apartment located at 939 expo boulevard. I am looking to get some things fixed and need a quote before the landlord can ok the repairs. Here is a list of what is wrong that needs fixing:
- Fridge (LG) squeals about half the time; kicking it works temporarily but not for long.
- Gas stove works fine but the oven is not functional. It has electric buttons and the only one that seems to be responsive is the 'start' button which does nothing but beep once when pressed.
- Garburator doesn't work at all.
- When dishwasher is on, the garburator sink fills up halfway with gross water!
Please let me know if you could fix any/all of these problems and when we could get a quote as soon as possible :)

Thank you


March 12, 2013
Email - GE ranger repair inquiry

I need to replace the glass on my GE Ranger.
I have attached the model # of the unit and a picture of the damage.
Owner's Manual and Installation Instructions ECBP82, JCBP78, JCBP80, JCBP81, JCBP83
How much does it cost to repair it?
It is in a condo at Yaletown.

Prevent cracks:
Scratches (may appearas cracks).
Incorrect cleaning methods being used. Cookware with rough bottoms being used or coarse particles (salt or sand) were between the cookware and the surface of the cooktop. Cookware has been slid across the cooktop surface.

Scratches are not removable. Tiny scratches will become less visible in time as a result of cleaning.
To avoid scratches, use the recommended cleaning procedures. Make sure bottoms of cookware are clean before use, and use cookware with smooth bottoms.

 Black kollor:
GE Hotpoint Range Glass Cooktop Cook Top WB62X10020 BLACK RB787BB1BB TV227571H
GE Kenmore Range Glass Cooktop Cook Top WB62T10024 BLACK JBP78B0B1BB HV116835Q


February 25,2013
Email - Whirlpool Washerdryer and dishwasher servicing
I found your website online www.appliancevancouver.ca and was wondering if you would be available this week to come by my condo in Kitsilano (301-3270 W4th Ave) to service our Washer, Dryer, and dishwasher.
Our washing machine seems to operate erratically of late. i.e. turn on to wash and it will start wash cycle randomly between immediately and a couple of hours later or it will indicate it has gone through the wash cycle but in actuality nothing has happened.
Our dryer does not seem to be drying clothes as efficiently as possible and would like to have it looked at to see if there is an issue with it.
Our dishwasher has not been serviced in the 5 years we have owned and we were thinking if we are having the washer dryer looked at, might as well get the dishwasher looked at.
And one final request is that our garbage disposal appears to have bit the dust, if possible would like to get it replaced. It is about 6 years old and appears to be leaking from the sides only when in use otherwise it does not leak. Thinking the grind chamber is cracked.
Following are the model numbers/types of our appliances:
Garbage disposal: insinkerator 5 badger plus
Dishwasher: Whirlpool DU850
Washer dryer: Whirlpool ylew005pq, lhw0050pq4
You can contact me at this email or by phone at 778-327-8..., name is Rich
We were thinking maybe Wednesday or Thursday or we can discuss a day that works.

Thank you,

Richard Klassen
Program Advisor
Provincial Nominee Program 
Ministry of Jobs, Tourism and Skills Training,
Phone: (604) 775-2... | Fax: (604) 660-4...

February 28, 2013
Email - Dryer Vent
Our dryer is not working as it should and we suspect that the outgoing vent is blocked. We would very much like to get that cleared up asap. Would you be able to help us with that?
Your website didn't indicate your hours, so I will try and give you a call in the morning if I haven't heard back from you.
We are in East Vancouver at 1933 Charles St. (Just East of Victoria Dr.)
Please let me know if you're available to come by either by email or by phone at 604.358.1.... 

Thank you very much,
Emma Noonan.

March 06, 2013
Email - Appliance install quote ; Yuculta residence
Good morning.
We are renovating our kitchen and need a quotation for the installation of the attached appliance package . The product will be
delivered to our Vancouver (UBC) area residence by Trail Appliance, and also includes a new Miele dishwasher (not on this list). Trail is responsible for unpacking, inspecting  and removing garbage. This will be scheduled for the first or second week of April (so please provide your quote with HST/PST shown separately.)
There are new kitchen cabinets which have been ordered and will be installed prior to the appliances arriving, (Kitchencraft is supplying and installing cabinets and counter tops) and a general contractor on site coordinating all trades. All electrical and gas lines have been detailed and will be provided based on the manufacturers specifications. A complete installation guide will be provided for each appliance.

Please call if you require any further information.

Mike Longhi
Senior Vice President
McGregor & Thompson Hardware
Direct: 604-215-6...
Cell: 604-617.6...

February 23, 2013
Email - Request to obtain QUOTE:  Dishwasher install/removal.
Dear Sir/Madam:
Radiant Communications 1600 - 1050 W. Pender Street
Request to obtain QUOTE:  Dishwasher install/removal.
Note: Leased commercial property, need to be licensed for indemnity purposes.
Task: Install dishwasher 24" KitchenAid 24" Classic Series Integrated Dishwasher - Stainless Steel
Item Code: a KUDC10FXS

Gail Manabat | Office Manager
Radiant Communications
1600 - 1050 W. Pender Street
Vancouver, BC V6E 4T3
direct: 604.692.4...
email: gmanabat@

February 04, 2013
Email - Washing Machine Issue
I have an GE washing machine that is not proceeding to spin & drain cycle after filling and agitating.
It has a small load in that I had on regular, then switched to delicate as required.  I have tried several settings and nothing will cause it to drain.
However it agitates just fine.

I did look a bit on the internet (that's where I found you as well), and I do suspect that there might be a clog - as I have, I think, only done one small load since a small down throw decided to alarmingly leak feathers.  (Not all of the feathers, but just from a limited portion.)  At that time, I did carefully remove all the feathers from the basket, and did another small wash as mentioned, to try to see if that would help me find and clean any other random feathers that were left. If the feathers are indeed the culprit, perhaps I choose the wrong strategy.

Please call me when you are able.
I can take calls at any time.
I will not be home part of tomorrow morning though as I have a hospital appointment at 10 AM, but will watch for incoming calls.

Leonora Grande

November 25, 2012
Email - Appointment Request Before repair/troubleshooting Your Dishwasher
I live in the downtown area and I need someone to come and fix my washing machine as well as my dishwasher.  My washing machine is making a lond noice (my wire from my bra came out and got stuck in it) so need to somehow remove it, and my dishwasher isn't rinsing/drying my glasses properly.  
I work 9-5 (business hours) so i'd prefer if it was morning or early evening, but understand if it's not possible.
Please email me back or call me 778-227-3... to confirm if this something you can help with and what date/time someone can come and fix it.

Kind Regards

November 29, 2012
Email - Installing a new range hood
I would like to get a quote for the following service:
Removing an existing non operational range hood and installing a new one. The currently installed range hood is a "Broan Model GP 100" and the new one to be installed is a "Kenmore model 31602.

On the Kenmore box it is mentioned that there are some required accessories that are not included in the box, and they are as follows:
1. Charcoal filter - non ducted only
2. 7" round transition adapter (7" round ducting only)
3. Ducts, roof or wall cap (new ducted installations only)
I am not sure if I have to provide the above accessories for you prior to the installation or if they are included in your quoted price. Either way please let me know. Also kindly let me know your next availability. Thank you.


November 30, 2012
Email - Question

When leaving on an extended trip I have heard from some well wishers, that my fridge should not be left on since leaving the door closed with no activity for an extended period will damage the seals.
Is there any logic to that advice?

Bruce Hazell

December 06, 2012
I was wondering if you would be able to help us.
We have a kitchenaid dishwasher that is about 6-8 years old.
It works fine except the door no longer has much of a spring, i.e. when you pull the door open, it kind of falls open really fast.  
Is there some way this can be repaired?
We live in Kitsilano.
Our schedule is fairly flexible- someone can be home during the day if we know ahead of time.
We would like it fixed this month if you are available.

Thanks for your consideration,

Andy's Appliance & Refrigeration - Answer

If the spring is in good condition, then you must replace the "old designed part" for a new, more effecient designed part where both rolls will rotate. In some cases you have to pull out the Dishwasher, but first you must shut off the power supply, and disconnect both the "in hot water connection" and "drain".

Part # 8194001 Dishwasher Repair- Replacing the Door Balance Link Kit is good for following brands - Whirlpool, Admiral, Inglis, Kenmore, KitchenAid, Roper, Maytag, Jenn-Air, Magic Chef, Amana and Caloric.

This kit includes  - 2 door balance links and 2 door balance mounts with 4 wheels.


Dishwasher Repair- Replacing the Door Balance Link Kit (Whirlpool Part # 8194001)


November 18, 2012
Email - Garburator not working
Hi there,
I saw your website and was hoping that you could give me a shout on Monday to discuss our garburator.  It has stopped working and I suspect that we need to have someone take a look at it.

My cell number is 604-374-6...

September 03, 2012
Emal Frigidaire Error Code F1 - EOC - Answer Failure code FO & F1 - Eoc (Electric Oven Control) failure.

Recently my tenants have been receiving an error code on the Frigidaire electric stove/oven in my condo. I looked up the code on and it seems a new EOC might be required.
Can I make an appointment to get this checked out and fixed?

Thank you.

3... East Hastings St, Vancouver, Unit 4..

Maurizio DiDonato
Twitter: @TDotSportsBlogr

October 05, 2012
Email - Washer machine service

I was wondering if you're available to come and check our washer machine. Apparently the washer has a defect or an obstruction in the water level switch which has caused a few overflows in the building.
Also, the hose from the dryer to the dryer vent has come off and we're hoping you could help us connect it.
I know it's thanksgiving weekend, but if you could please let us know when you're next availability is that's be great.


August 29, 2012
Email - I need the following appliances installed in my apartment at 1000 Beach Ave.  All the new appliances are now in the apartment and are replacments of older installed appliances.  The old appliances will have been removed prior to your arrival.

1. Bosch SHE3ARL2UC dishwasher: 
Replaces old GE built in which was connected to the kitchen sink garburator with standard discharge hose and copper tubing water inlet connection.
New dishwasher is still in original packaging. Believe everything necessary for installation is here.  Assume existing copper water inlet tubing is reuseable.

2. GE GSRS3KLZSS Fridge:
New fridge is now installed in the fridge alcove and operating.  Needs water hookup and fridge door leveling.  I believe the water hookup requires GE Smart Connect 6' (1.8m) WX08X10006 kit which I do not have.
A water connection pipe with tap sticks out about 10 cm from the back bottom of the fridge alcove for water hookup (see photo).
3. Fridgidaire washer & dryer CAQE700LW, FAFW3801LW:
These are to be installed, stacked in existing washer/dryer closet.  I believe the following are required:
a. 4 inch diam semi-rigid duct
b. 90 degree quick turn to attach to dryer
c. Fridgidaire Stacking Kit STACKIT 4X (I do not have this)
d. Two 6' washer hoses (do not believe hoses that came with the washer are long enough to allow room for person to connect hoses once dryer is stacked).
The opening for the washer/dryer is 79 cm wide and 213 cm high.  There are 2.5 cm thick by 9cm high baseboards on all three sides of the opening. The water connections protrude about 10 cm from the back wall. Attached is pg 11 from the installation manual with dimensions.

The attached 3 photos show the dryer discharge in the ceiling, the washer hot, cold and discharge in back wall, fridge water connection.

Please let me know if you can do this work and its estimated cost.

Doug Smith

August 28, 2012
Email - Synala Housing Co-op

Hi Andy,
Any word on the parts for Unit 31 Dryer?
As well can you install a dishwasher for unit 29
Your invoices are being processed and mailed

Thank you
Christina Fortin

August 28, 2012
Email - dryer hose
Andy, my dryer hose has to be reinstalled. It’s in a tricky location so need some professional help. Please call any of the first two numbers below…thanks, pete

Pete Morrish

August 21, 2012
From: sarahknit...@hotmail.com
Subject: Dryer Repair

I was referred by some friends, Kev & Brent, who said you were excellent. I have a dryer (as part of a stackable washer/dryer set) that is acting up. It won't run a full cycle and has to be re-started to fully dry the load. It's in a condo I rent so we'll need to arrange a time that works for the tenant. I also think the washer may need the front rubber lining replaced.

Can you let me know your availability, say next week?

Sarah K.

Andy's Appliance & Refrigeration - Answer .......may need the front rubber lining replaced.

Keep open the door for circulate air to dry rubber seal will help prevent mold growth (Mould is a fungus...) and change grey color rubber seal to black color. Some Samsung front-load washing machine you cannot open the door for circulation the air because light is on when door is open.
But you can keep open after finish wash Detergent drawer or dispenser drawer usually located on top left side.
Samsung Clothes Washer - The best major home appliance.

Samsung Clothes Washer - Detergent Drawer or Detergent Dispenser after wash keep open with the Door, (for circulate air flow and stop the causes such as humidity and moisture). Samsung Clothes Washer - Detergent Drawer or Detergent dispenser after wash keep open, (for circulate air flow and stop the causes such as humidity and moisture).

An allergy refers to an exaggerated or abnormal reaction by our immune system (as by sneezing; runny, stuffy, or itchy nose; and fatigue) to substances or situations harmless to most people.
Allergen - (something that causes allergy)
There are indoor allergens as well as outdoor allergens. Examples of indoor allergens include dust mites, moulds, pet dander (from animals and birds) and pests. Examples of outdoor allergens are pollen, grass, wood dust, mould, etc. Other substances, such as cigarette smoke, perfumes and aerosol sprays can be irritants and worsen allergy and sinus symptoms, or act as allergens themselves.
Most individual allergens are not visible. Dust mites are a typical example. They are not visible to the naked eye, yet they are present in every house. Dust mites are microscopic creatures that feed on human skin flakes and are present in mattresses, pillows, carpets and upholstery.
Q. How do I reduce the problem of dust mites?
A. Clean all the areas where dust may be collecting. Carpets and sofa upholstery should be vacuumed on a regular basis. Wash pillow cases, sheets and blankets in hot water. Enclose mattress and pillows in special allergy proof encasements. You can also contact an allergy care product company for more details.

Mould is a fungus. It is present in several places, particularly where it is damp and warm. It can be present in basements, bathrooms, kitchens, water damaged areas, such as wood or carpets, water coolers, heater fans, etc.
Any pet with hair or feathers will shed dander. These are the particles from its skin. Dander is a very common cause of indoor allergies in the home and can also cause allergies due to hobbies or occupational exposures such as raising animals or birds.
Q. What is seasonal allergic rhinitis?
A. Allergy symptoms that bother you only at certain times of the year such as Spring or Autumn are commonly called “hay fever”, or seasonal allergic rhinitis. These symptoms are commonly caused by pollens and occasionally moulds.
Q. What is perennial allergic rhinitis?
A. This occurs when a person develops symptoms due to exposure to a wide range of indoor allergens that account for sensitivity throughout the year.
Q. Can I drink alcohol during acute or chronic symptoms of rhinitis and sinusitis?
A. Alcohol worsens these symptoms and it is recommended that you do not use alcohol in conjunction with these symptoms or please check with your doctor.
Q. Does smoking lead to rhinitis and sinusitis?
A. No, but smoking worsens the symptoms of rhinitis and sinusitis.
Q. Does rhinitis and sinusitis affect asthma?
A. It has been established that there is a definite correlation between the symptoms of rhinitis, chronic sinusitis & asthma. Curing or reducing rhinitis and/or sinusitis may improve the symptoms of asthma significantly. Approximately 80% of the patients suffering from allergic asthma have coexisting allergic rhinitis."

May 08, 2012
From: diane.bl..@gmail.com
Subject: rates for dryer diagnostic and repair
Date: May 8, 2012 10:38:15 PM PDT (CA)
To: ApplianceVancouver@telus.net
Cc: diane.bl..@gmail.com

Hi Andy,
I was on the internet and read lots of great reviews for your company.
I was wondering what your charge would be to come and diagnose the problem with my Maytag dryer (model YMED9600SQ0, Serial MT4705604) and your hourly rate to repair?
Do you charge for estimates and is it deducted from the bill if I you do the repair?

A little more about my dryer:
- when I turn it on any cycle, the drum starts to tumble the cloths and instantly there is a loud ear piercing squealing (like metal on metal).
- it is 5 years old and I have not serviced it as it's been running fine until tonight when it started to make this unholy noise.
- hoping it will be a quick and relatively cheap fix, otherwise, I'd rather spend the money on another dryer

My number is 604-81.-17.. and live 1 block from Knight and East 57th in Vancouver.

Dear Diane Bl..,

Please call at: 604.551.3330

Andy's Appliance & Refrigeration
Andy J. Wardowicz
2860 Kingsway
Vancouver, B.C. V5R 5Y3

I had Jan over – he agreed that vibration was likely the source of the noise.
I finally found a source for vibration isolation grommets.
Company called Vibra-sonic on Gravely in Burnaby.


February 26, 20011
hi Andy,

hi Andy, i wonder how much will you charge for replacing/installing an old dishwasher (build-in and range hood). I will buy the hood and dishwasher at HomeDepot or do you have a any recommendation (used on will also do if it is working and price is good) Please let me know your going rates (call me at 604-) or any recommendation where to buy them. I would like to do business with you/your company. thanks, 

henry 604.

February 13, 2011
Hi Andy,

About a year ago you came in fixed my dryer unit because it was making
a bad noise. Now, the water level knob broke off my washer/dryer unit
a few days ago. Do you sell a replacement knob or know where I could
buy one from?

Picture is attached, the one on the right is fine but the one on the
left broke off, both knobs are the same.

- Jeremy

September 17, 2010
Hello Andy

We are having some trouble with our appliances.
Our main issue is with our Maytag A506 washer (circa 1987). Since yesterday it does not seem to be draining properly. Some of the water drains, but there is still water in the tub when the spin cycle is finished. I don't think the drainage hose is blocked. Also last night the dial seemed to continue on to the permanent press cycle after finishing the regular cycle, although that has not been a consistent problem.
We are also having less serious issues with our fridge, but thought perhaps both problems could be addressed during one visit.
The fridge is an Inglis System 2000 model # ILT-75000 (circa 1990). It generally works, but it has a tendency to freeze items, especially our milk, and especially we think in the summer. It is already on the warmest setting. Also the light does not work despite a new bulb.

I would appreciate any advice and insight you could offer, and an estimate of cost for a service call and repair if possible.

Park Drive

September 27, 2009
A few years ago you installed a washing machine (Installation and Replacementin for...) my place and now I think I need a new dryer since it is "squeaking" terribly as it rotates. Tel. 604-


June 06, 2016
Subject: Samsung dryer
Resolve the problem: I did replace the heater


I saw on the website that you will be closed until June 9th so I figured I'll email you so you can get to it when you can. Our dryer has stopped drying. It's a Samsung DV448AEP/XAC. When I was searching for what it might be I came across your website that shows our dryer on the solutions page as having a possible heater coil broken. Either way, if it's possible, will you be able to come and see it.  I'm OK to wait a few days.

Please let me know. We live in East Vancouver around king Ed and Fraser.  Thanks


June 16, 2016
Subject: GE Side Vent Dryer Installation

I see from your web site that you are closed/away until June 9th. Would appreciate it if you could send me a note/or call me once you have returned. We have just purchased a condo at 12th and Arbutus and are swapping out the washer/dryer combo unit with anew GE version but it has a side vent so we will need assistance with installation as Sears won’t do installation of “side” versions.


Bruce J. W.

June 18, 2016
Subject: Whirpool cooktop glass installation


Our Whirlpool cooktop glass has cracked and we are in the process of ordering a replacement. The oven model number is RCC3024RB02 and the replacement part number is W10285079.  We are located in Vancouver at Main St and E12th and are looking for some help with the installation once we receive the replacement cook top part. 
I would really appreciate if you can get back to me with installation costs including applicable taxes.



June 21, 2016
From: thigashi@vc.mofa.go.jp
Subject: HABCO SE46 water leak problem
Date: June 21, 2016 9:29:31 AM PDT (CA)
To: ApplianceVancouver@telus.net


My name is Toshi. I work for Japanese Consulate. We have a fridge "HABCO SE46" and there has been water leaking from the bottom of the fridge. We would like to fix it but we need a quote first.

Could you give me a quote to fix this problem?

Thank you,

Toshi Higashi

Consulate General of Japan, Vancouver
900-1177 West Hastings Street,
Vancouver, B.C., CANADA  V6E 2K9
Phone: (604) 684-5868 Ext.238
Fax: (604) 684-6939
E-mail: thigashi@vc.mofa.go.jp

Answer - We are Very Sorry, we do not repair Commercial Appliances, You can go to google search BBB Commercial Appliance Repair Vancouver.

June 21, 2016
Subject: GE small size wall dryer, motor working drum does not.

I did replace the belt.

Email back on Jun 22, 2016 (Re: 823 mclean drive Vancouver)

Thank you Andy, very happy dryer is working & appreciate your help!

Andrew Mac.......

Subject: Re: squeaky tumble dryer
From: ApplianceVancouver@telus.net
Date: June 22, 2016 10:17:50 PM PDT (CA)
To: gdal...@mail.ubc.ca


We have a Frigidaire tumble dryer (model FLXEC52RBS2) that sometimes squeaks when running.
Would someone be able to take a look at it for me this week?
What is your call-out charge?
I live in Kitsilano.

Thanking you for your time,

Gemma Flore...

ok have a maytag French door refrigerator model number MFI2269VEM3 display went blank now nothing is working  no compressor no fans nothing the HV board has been replaced  dispenser board was replaced  still nothing if I touch the display any buttom it will light up  but does not show any numbers or anything if I push the lever for like ice or water it will beep  any ideas

please call us, Vancouver line at: 604.551.3330

Andy's Appliance & Refrigeration, 1995 Kwantlen Polytechnic University British Columbia; 1999 Accredited Member Better Business Bureau®

Have a Great and Healthy Day!

Kind Regards,

Andy's Appliance & Refrigeration
Vancouver, B.C. Service Line: 604.551.3330

Information: We do not take responsibility for any of the content you may find on these sites. If you have a personal health concern, please consult your qualified health practitioner.

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