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Google Reviews for Andy's Appliance & Refrigeration in Vancouver, BC

 Welcom to Andy's Appliance & Refrigeration - Certified Appliance Service Technician and Local Company of the Better Business Bureau® Since 1998, Located in Kitsilano, Vancouver, BC.

Thank You for Google.ca reviews from Our Valued Clients in Vancouver, BC.

Google reviews since 2016

5
Maximum Stars 5 (44 reviews)

My rating is:
One Star  3 review
Two Stars  - reviews
Three Stars  - reviews
For Stars  - reviews
Five Stars 41 reviews

Below are Google.ca Appliance Repair reviews in Vancouver, from most happy our Clients sinc 2016:

 

March 15, 2019

5
I had Andy come over to repair my dishwasher. He and his wife did an excellent job. Very polite, cautious not to damage floors etc.. Very reasonable price. Highly recommended to everyone.

Al Hermkens
Response from the owner:
Thank You very much for trusting us.

February 10, 2019

5
I recently had Andy’s Appliance and Refrigeration Service come in to fix my washer and dishwasher, and I was so impressed with their service that I just had to write a review! Not only were they absolutely lovely and kind individuals, but they did a fantastic and thorough job. They provided the reasoning for the repairs made and spent a great deal of time explaining tips for maintaining my appliances.  They truly brightened my day, and it’s not often I have this type of experience with repairs. Their integrity and attention to detail was impressive, and I would highly recommend them to everyone I know.

Kate Goodwin
Response from the owner:
I am glad we were able make you happy.

February 08 2019

5
Good people. Showed up as promised. Fixed my washer quickly - about an hour. Had the part needed in his car. Very empathetic and professional. I'll call him again when my next appliance fails.

Jeff Churchill
Response from the owner:
Thank You so much for your business and kind review.

January 27, 2019

5
Recently, I had been having some trouble with my Samsung dishwasher. I emailed Andy on a Sunday afternoon describing my problem and asking if he might be able to take a look at it. Andy called me back that evening, gave me a quote for a service call/troubleshoot, and booked me in for Tuesday morning.
On Tuesday morning he called twice; first to confirm my booked time and again when he was on his way to my place. Andy and his wife arrived on time and got right to work on the dishwasher. While we weren't able to get the dishwasher to replicate the problem I had been having while he was here, based on my description of the problem Andy showed me in detail what he believed might be the issue. He gave me some very helpful advice about what the costs might be to replace the potentially broken parts so that I have a sense of whether it would be worth it to repair or replace the dishwasher if the issue returns. Before he left Andy put everything back the way it was before he arrived. He left no mess and no random parts laying around.
Excellent experience overall. Will be calling Andy again if I have any appliance issues.

Max Gardiner

Response from the owner:
Thank You Max for Your review. I am glad we were able make you happy.

Andy's Appliance & Refrigeration

January 24, 2019

5
I was having trouble with my dryer so I called Andy. He was right on time & worked very efficiently. Ultimately, the dryer wasn't worth repairing & I had to get a new one, but Andy was very honest & transparent throughout the process. Would definitely recommend him to anyone.

Kevin Menard

Response from the owner:
Thank You so much Kevin for Your business and kind review.
Thank You again,
Andy's Appliance & Refrigeration

January 21, 2019

5
My Jenn-Air dishwasher wasn’t working properly and Andy and his wife were able to come immediately and fixed everything within an hour. Job well done!

Helen Noh

Response from the owner:
Thank You Helen for Your review. I am glad that we were able to repair Your Jenn-Air Dishwasher.

Thank You again,
Andy's Appliance & Refrigeration 

January 09, 2019

5
Really happy with the service! Andy called the day before to confirm, and arrived on time. Really friendly and professional. My dryer was having issues. Andy and his wife cleaned and fixed the problem plus showed me how to keep up the general maintance to hopefully avoid this is the future. Was also having trouble with my fridge leaking, even tho this wasn’t what I called about, Andy took apart my fridge, found the problem and showed me some tips for how to keep it running better. Reasonable fair prices. I highly recommend.

Sheila Hicks

Response from the owner:
Really happy with the service! Andy called the day before to confirm, and arrived on time. Really friendly and professional. My dryer was having issues. Andy and his wife cleaned and fixed the problem plus showed me how to keep up the general maintance to hopefully avoid this is the future. Was also having trouble with my fridge leaking, even tho this wasn’t what I called about, Andy took apart my fridge, found the problem and showed me some tips for how to keep it running better. Reasonable fair prices. I highly recommend.

February 11, 2018

1
Likes to keep his pocket warm way to much . he will help you with other problems, but the one you called about. had to call him twice for the same thing replaced something that wasn't broken and he still couldn't tell me how to prevent it just avoids the questions you ask and starts telling you things that are not wrong or things he has told you in the past. not the best service and the lack of telling you how to prevent future problems is pretty bad. would not recommend this couple to anyone.

James peckover

Response from the owner:
In my response to this review I would like to clarify our misunderstanding.
I received a phone call from your landlord on August 28th, 2018 regarding a noise from the washing machine “Maytag Washer Model PAV2300AWW”. Upon my diagnostic I discovered that the washing machine was making grinding/rubbing noise on the spin cycle which was caused by the water pump bearing. Before replacing any parts I strongly recommended that the landlord replaced the entire unit. The landlord appeared to be content with replacing the pump and was very friendly. The parts number for the pump to which I replaced is WP35-6465 and successfully eliminated the noise. Before any labour I suggested the landlord should also install “Stainless Steel braided Hoses” for safety reasons. He gladly purchased them and I installed them for free without charging any additional labour.
On November 02, 2018 I returned to the same location because the landlord complained about the same problem. This time when we arrived the landlord didn't show up and we performed our diagnostic and since the landlord couldn't show up I had to call him and explain over the phone. Our service offers a guarantee on all parts replaced and we do not charge any fees. However, the washing machine did not produce noise from the pump to which we replaced, the noise was caused by an excess of clothing that the tenant put into the load and it was making a “bang” sound. When we approached the washing machine it was going through a spin cycle and was making a “bang” noise. When I opened the lid I noticed the clothing was spread out unevenly with a small amount on one side and a large amount on the other side. If this happens, it is recommended to stop the washing machine and to loosely distribute the clothing around the agitator (the center rotating piece during wash) evenly to create an equal balance. Secondly, the tenant had a duvet, blanket, towel, and clothing in one load. It is recommended to perform multiple loads of less quantity to prevent any further damage produced to the washing machine, and later to the dryer. When we put the washing machine through a wash cycle to make sure the noise was caused by the excessive load, the machine did make noise which was different from our first visit.

September 23, 2018

5
Andy has assisted us in the past and again last week; we remain completely satisfied with his service. He is informative, thorough and even took the time to give our other appliances a quick once over to ensure they were in good repair.

Matthew Scott

Response from owner:
Thank You Matthew again for your business and kind review. I am glad we were able make You happy.

August 08, 2018

5
I called Andy to fix our Samsung front-load washer. He booked me in as soon as possible and worked very hard to get our machine fixed as soon as possible. He gave us a quick diagnosis, told us about different options for repair, and got us a great price on replacement parts. He even went the extra mile and fixed some small issues that happened during the manufacturing which weren't a problem now but could be in the future, and at no extra cost. He and his wife are both experts and professionals and I would highly recommend going with them for your appliance repairs.

Valerie Berseth

Response from the owner:
Dear Valerie thank You for Your review and remember - Samsung DC64-00802B Washer Door, Boot Seal, Door Seal, Bellow -to keep door open and detergent drawer when You do not use Your washing machine, prevent mold and use less soap. Please clean pump filter located on the front bottom left side small lead should be open. Washer helpful laundry hints.

July 20, 2018

5
A very positive experience. Andy is professional and helpful. I had to have my garburator replaced and he had a spare in the truck. What a Time Saver! I will recommend Andy to everyone. I know in need of appliance service.

Shauna Hanvey
Response from the owner:
Thank You Shauna for nice review and honest. We tried to do our work, well as much we can.

July 23, 2018

5
Very friendly and diligent team!! Definitely would recommend their services!

Erin Morgan

Response from the owner:
Erin is nice to hear that you liked our service
.

April 23, 2018

5
Andy has been of invaluable assistance in fixing two of our appliances over the last few months, after I found the name of his company through the Better Business Bureau. First the refrigerator was cleared of a massive collection of ice behind the back panel and it's been working fine ever since. Recently the dishwasher was leaking and, when I phoned, he was able to fit in a visit for the next day. Cleaning out some plastic tabs and a metal lid has stopped the leak, although Andy thinks the gasket should probably be replaced. His prices seem reasonable, and he and his wife offer technologically proficient and excellent appliance servicing. As you can see, his company is the one I will call immediately if we have another problem.

Carol Mason
Response from the owner:
Thank you very much for the review. The heart is happy as You appreciate us.

Feb. 24, 2018

5
Andy's work was great and as good as one would have hoped! Got our struggling washing machine working again and took care of an unknown leak at the same time. He was very professional, friendly, and his communication was top notch. We were kept well informed the whole time. Highly recommend his work!

Jacob Mach 2680 West 4th Avenue Vancouver
Response from the owner:
Dear Jacob,
It was a pleasure repaired your Frigidaire Washing Machine. If You will see any water leak please call at 604-551-3330
Thank You again,
Andy's Appliance & Refrigeration

February 23, 2018

5
My washer was not draining and the water leaked into my hardwood floor. I needed emergency help and called Andy. He came right away and fixed the problem. Reasonably priced and great service. Would call again. Thanks!

Response from the owner:
It was a pleasure doing repairs for you Philip.

February 20, 2018

5
Andy was great! On time and very professional! Highly recommended his service.

Response from the owner:
Thank you very much Chris.

February 18, 2018

5
I was not expecting to have the work I needed done so quickly! Super professional and quoted me a VERY reasonable price 👍 thanks so much for saving the evening.

Response from the owner:
Thank you for the kind review Alnee.

February 16, 2018

5
Andy was very professional and fast! I would highly recommend his services.
Response from the owner:
Hello Jesse, we appreciate your kind review.

February 14, 2018

5
Very professional and knowledgeable. Definitely will use him again in the future.

Response from the owner:
It was a pleasure to aid in your repairs Reza.

Febtuary 12, 2018 Family Day

1
I called to ask for a quote as the washing machine lid switch had broken off my washing machine. Andy wouldn’t listen to my questions  and kept talking over me saying it was $89 for diagnostic - that wasn’t shocking or disagreeable to me. I said I understand but I Am 99% sure that the problem is only the broken switch and tried to asked for a quote estimate for that repair including whatever his service fees were so I had a ballpark idea of the price he’d charge for that job. I had a picture of the style and model number ready to send as I had been calling around for quotes. No one else had a problem looking up the part and giving a quote estimate for that part and labour (and in Andy’s cases their would have been service call fee of $89). He was rude and interruptive as I explained I could send a picture and just wanted and idea of cost  He barely stopped ranting on long enough to hear the logic. Also I tried to explain I understood when he looked at it the price and work might be different because it ended up being more of a problem than just the broken switch but that if it was just the switch I’d like an idea of the total cost he’d charge plus his call out fee. He didn’t stop blustering long enough to hear and ended up saying he couldn’t help and hung up on me. I’m surprised he has such good reviews. That’s why I called him. Perhaps if you know him personally and he likes you he’s a good person to use for repairs. I certainly wasn’t trying to under pay for his services. But I know what part is broken and wanted an idea of his charge for it before having him over to look at it and incurring a $89 service fee (which doesn’t get applied to the cost of repairs should you choose to go with him). I’m happy other people have a good experience with him. I would not recommend him to new people looking for a repair person. Perhaps he’s had bad experiences with customers trying to lowball him, but it seems the chip on his shoulder is large and he’s crank and rude. Due to that, unfortunately, he lost my business now and in the future and all the other people I know who live near him in Vancouver and if asked for repair advice I would have sent his way had he turned out to be as good as his reviews here.

Anonymous A

Response from the owner:
Hello Anonymous A,
Firstly, we appologize for any inconvenicence you may have experienced with your phone call, however, we are not aware of this specific incidenct considering you left a review under an "Anonymous A" name. Secondly, our services vary in duration and it would be unprofessional to estimate a cost over the phone. We charge a base fee of $89 for service call and these costs include traveling time (the time it takes us to arrive and the trip to an appliance store to pick up parts) and it also includes the time at which we diagnose the entire appliance. Certain appliances may appear to have a simple fix, such as this switch you mention, however, we are professional and consider other possible causes. Our company doesn't provide customers with a price on specific parts and if you would like to know which stores offer appliance parts we would be happy to provide you with a phone number.

Kindly,

Andy's Appliance and Refridgeration

January 23, 2018

5
Charlotte Marotto
Andy was very professional and friendly and quick! Would recommend to anyone!

Charlotte Marotto Kitsilano

November 2017

5
Home Idol Building Supplies

November 2017

5
Blaise B

November 01, 2017

1
Google - Terrible experience with the technician Andy. Will never use again.

Suzanne Storey

Response from the owner:
Dear Suzanne, I apologize for any inconvenience experienced, but I would like to explain my perspective on the situation. We scheduled to meet on Wednesday between 9 and 9:30. When I called to confirm, Suzanne re-scheduled between 11:00 am - 12:00 pm. Prior to my diagnosis of the appliance, I initiated a protocol developed over years of experience in my field of work. I simply asked if Suzanne was the owner of the building. She replied with "no". In my field of work, it is the landlord's responsibility to contact the mechanic because the appliance belongs to them. I was uncomfortable with repairing any appliances without the landlord's acknowledgment. If any damage or repair was made without the landlord knowing, it is my responsibility to answer for my actions.

Thank you,

Andy's Appliance and Refrigeration

October 2017

5
Andy came to fix my dishwasher that wasn't cleaning dishes. Unfortunately I had tried to fix the problem myself (not a good idea at all) and then called Andy. He was so helpful and professional and managed to get everything fixed quickly and efficiently. My dishwasher is working great now. I'd highly recommend Andy for appliance repairs and will call him first in the future if I have any appliances that need repairing.

Jacqueline R.

October 2017

5
Google - This is going to be my go to guy for all repairs. Very professional, honest and knowledgeable. I am very happy with the results. They are very clean too. I highly recommend them.
Hk Wong

October 2017

5
fast and professional!

Yanzhong Tong

October 2017

5
Google - I am new to the area and googled Andy to try to fix a pretty old dishwasher. He answered the phone late in the evening, which I really appreciated, scheduled an appointment and came over and did a fantastic, thorough job. Very professional and knowledgable. Cannot recommend him highly enough. His wife was his wonderful assistant and they were in and out as quickly as the job could be accomplished. Very highly recommend. You will not be disappointed.

Robert Page

August 2017

5
In a heat wave in August, when I had lots to freeze, my fridge broke down and the freezer side was not working. I phoned Andy, he came the next day, diagnosed the problem, happened to have a replacement for the broken part in his truck and did the repairs. Two months later the fridge still works fine. He was very professional throughout and I would certainly recommend his services.

Louise S

August 08, 2017

5
Google - Andy and his wife arrived on time and they even called the day before to confirm our appointment. He was honest and clean and trustworthy. It wasn't a cheap fix, but I saved a lot of money and he even provided a warranty for his job. Highly recommended.

Martyna Wegner

Comment from Andy's Appliance & Refrigeration:
08/09/2017
Martyna, I'm glad we did make You and Your Husband happy. Dziękuję za recenzję. Here are some information from my website for maintaining Your garbage disposal and avoiding costly garbage disposal damage - Garburator.

Andy J. Wardowicz Business Owner.

August 03, 2017

5
Google - On time, extremely courteous, honest and most of all a true professional of his craft

Mike Groner - Kitsilano area, Balsam St. Vine St. Yew St.

Comment from Andy's Appliance & Refrigeration:
08/06/2017
Mike, thank You so much for your business and kind review. I'm glad we were able make you happy.

Andy J. Wardowicz Business Owner.

June 14, 2017

5
Google - HIGHLY SUGGEST! VERY CLEAN, Professional, on time, reasonable. Andy has helped us over the years with all our appliances. He is so honest and makes sure we understand everything before hand.

Darrin K. Kitsilano West 4th AVE. Vancouver, BC

April 09, 2017

5
Google - We can't thank Andy enough for all his great and prompt service, good advice and recommendation. I highly recommend Andy's Appliances.

Enda Bardell - West Side Vancouver, BC. Contemporary Canadian Artist.

March 2017

5
Google - Called him and got same day service. Friendly couple running this business. Love that he did a follow-up call!

Melissa Shim

January 2017

5
Google - I have been in the residential rental property management business since 1990. During these many years, I have worked with numerous appliance repair companies so therefore feel qualified to write this review.  In 2003 when my preferred repairman was planning to retire from servicing equipment as well as from his job of teaching other technicians, he recommended Andy as one of the best technicians he’d ever trained.   I can honestly say that I have never looked back and Andy has been my go-to-guy ever since.  I utilize him for servicing refrigerators, ranges, washers, dryers and even cleaning out complex venting systems.  The accolades are countless; but in brief, he is highly skilled, conscientious, thorough and honest.  He will even advise against a repair if it is not cost effective and instead suggest the appliance be replaced if that is the wisest choice. I absolutely endorse and give Andy my highest recommendation.

Judy M. West Side Vancouver, BC

October 2016

5
Google - Andy has now done three repairs for me on three different appliances, and I recommend him highly. He does a great job and is very price conscious -- charges the minimum to do the job properly. Very responsive to calls, even on weekends.
Fiona Hanington

2016

5
Google - Andy did a great job. He helped us out within 24 hours. He was on time, very knowledgeable, and professional. He diagnosed the problem with our dryer right away. Andy gave us really good advice. He told us not to spend hundreds of dollars on repairs to fix our very old washer dyer combo because often times you can't find the parts for these machines. Andy also gave us some good information on the best type of new washer dryer combo to purchase. I appreciated how thorough he was. You can tell he cares about his work. He made sure we knew to purchase stainless steel braided hoses for the new washer and talked to us about the differences between font load and top load washers. I think we will go with a top load.

Thanks for all the help Andy,

Darren

March 2016

5
Google - Service provided excells all other trades. His traditional hard working attitude separates him from all others, and not to mention his sincere honesty which saved me lots of money. I highly recommend Andy and I refer him to all my clients and only receive great feedback. He is the original deal, no strings attached don't listen to any negative feedback this man truly deserves more credit. Reliable and you can always count on him.

President of Pro Torch Roofing

Artur David Durda Vancouver East side.

March 16, 2016

5
Google - Andy came to fix my dishwasher that wasn't cleaning dishes. Unfortunately I had tried to fix the problem myself (not a good idea at all) and then called Andy. He was so helpful and professional and managed to get everything fixed quickly and efficiently. My dishwasher is working great now. I'd highly recommend Andy for appliance repairs and will call him first in the future if I have any appliances that need repairing.

Jacqueline R. West Side Vancouver

February 25, 2016

5
Google - I was really pleased with the service.. i have had my washing machine fixed twice by another company and it breaking within the frame of 1 month. Andy's service  has made my washing machine problem free for over 3 months now. Not to mention, he is very friendly, humorous, prepared, & gets the job done in no time! He arrived on time, was easy to get a hold of, and charged fair prices.

Teresabuui East Vancouver, BC

March 2016
5
Google - Andy fixed my mom's washing machine for me recently. I have recommended him to a few friends now.

Connor Lockhart

2016

5
Google - Professional service, arrives on time and loyal to his work. Wouldn't hesitate to call, best service in Canada.

Martin Wardowicz

2016

1
Google - Might as well just take that money you are going to spend on this clown and try to flush it down that broken toilet as he sure isn't going to fix it. What a waste of time & cash.

Ohh Yeah

March 2016

5
Google - fast and professional!

Yanzhong Tong West Side Vancouver

 

Thank You
Andy’s Appliance & Refrigeration
www.ApplianceVancouver.ca
Vancouver, B.C. Line: 604.551.3330
Andy J. Wardowicz

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